Returns & Refunds Policy

Returns Policy

At Swegway Shop we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This is generally referred to as a ‘cooling off’ period. This applies to all of our products.

For more information on your rights to return goods visit

Please note that orders over £100 MAY be subject to a 7% re-stocking fee, this will not be implemented if the items are returned due to incorrect stock being sent or damaged items being sent.


Items returned by courier

Any items returned by courier due to the delivery being unsuccessful will be charged to the customer unless the customer can prove they have

1. Been in contact or tried to contact ourselves within 24 hours of expected delivery date
2. Been in contact or tried to contact the courier within 24 hours of expected delivery date

Alternatively we can take the equivalent of the returns charge off the total amount of items being sent. If the returns charge exceeds that of the original order the buyer may be asked to pay the additional charges.

Cancellation of Orders That Have Not Yet Been Shipped

As soon as we receive notice of cancellation of an order prior to it being shipped, we will refund the full cost of the order – unless we have had to pre-book special shipping charges for it. Please note – once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).


Book in a Return

Please fill out the contact form below to book in your return, all returns have to be booked in through this form so that we have a written record of the return before it is processed. Once the form has been received, you will be contact by a member of our Swegway Customer Service Team to sort out the arrangements of the return.