Book in a Repair

Unfortunately at this time we are not accepting Swegway repairs due to staffing during the pandemic. We will still be honouring any warranties however cannot accept repairs outside of warranty. We hope this will change soon and we will keep this page updated


Here at Swegway Shop, we know accidents do happen, and that’s why our Specialist Swegway Repair Technicians are here to help, using their wealth of experience in dealing with a wide range of issues, from bluetooth and other internal problems, punctured or wobbly wheels, and damage to swegway outer shells.

If you’re having one of the above problems, or if your board is just looking a bit sorry for itself and could do with an MOT, Swegway Shop offer a huge range of options to get your swegway repaired in our Sheffield based Repair Centre.

We can carry out a wide variety of swegway board repairs on broken parts, or fit new ones where required. Swegway Shop is proud to be one of the only hoverboard retailers in the U.K. to offer this type of service and expertise! When you send your board to us for repair, the first thing we will do is assess it. We can then either:

A) Complete the Swegway repair form and send straight back to you on a next day courier service.

B) Provide you with a quote and complete the repair, subject to parts availability.

We want to get you back having fun on your swegway as soon as possible, and that’s why we’re prepared to deal with any issues that might arise! We have almost all swegway parts in stock ready for a quick fix, but if we haven’t got what you need, then we can order from a huge range directly from the factory where our swegways are made. Once we have the parts, our expert swegway technicians are on hand to complete your repair in no time!

We are happy to provide quotations for board repairs that are not from our store however we cannot guarantee that they can be repaired. We will try our very best to get your board returned to you in 10 working days, however due to busy periods or sparce spare part stock, it can take longer especially if the board wasn’t bought from us directly.

To book in your repair, please fill out the Repair Form below with all of your order details. If the order was made through us, you will need to find your original order receipt via your emails to ensure you fill out all of the correct information. If the board was not purchased from us, please fill out as much as possible and in the ‘Original Order Number’ box, please type ‘EXTERNAL’. A Swegway Specialist will get back to you within 48 working hours about your repair.

Please note, if your swegway warranty has expired OR if the required repair falls outside of the warranty, a courier charge of £10 per journey, per swegway will be applied. This does not apply if the customer makes their own arrangements for the delivery of the product(s).